HIPAA Rights, Records Requests & Complaints
Find important information about patient privacy rights, protected health information, records requests, complaints, incidents, and additional outside resources for Living Tree of Life and Amedia Hospice.
Notice of HIPAA Rights for Patients
Patients have rights under HIPAA regarding how protected health information is used, disclosed, and accessed.
- Request access to medical and billing records
- Request an amendment or correction when appropriate
- Request restrictions on certain disclosures
- Request confidential communications
- Receive an accounting of certain disclosures
- Receive a copy of the Notice of Privacy Practices
- File a complaint without retaliation
PHI and Records Request
Patients, legal representatives, and properly authorized individuals may request PHI or medical records in accordance with law and agency policy.
Helpful information to include
- Patient full name
- Date of birth
- Specific records requested
- Date range if applicable
- Authorization or legal documentation when required
- Preferred delivery method
Complaints and Incidents
Patients, families, caregivers, and representatives are encouraged to report concerns, complaints, privacy issues, or incidents so they can be reviewed and addressed.
You may report concerns related to
- Care or services provided
- Privacy or confidentiality
- Patient rights
- Safety incidents
- Staff conduct
- Communication or response concerns
All complaints and incidents are taken seriously and reviewed by the appropriate leadership team.
Contact for Records, Rights, or Concerns
River Ross
External Complaint, Privacy, and Regulatory Resources
Patients, families, caregivers, and representatives may also contact the following outside agencies for privacy concerns, quality of care complaints, abuse reporting, fraud concerns, or professional licensing complaints.
Federal Privacy and Medicare Resources
U.S. Department of Health & Human Services – Office for Civil Rights (OCR)
For HIPAA privacy, PHI, confidentiality, and health information complaints.
Medicare / CMS
For Medicare-related complaints, quality of care concerns, and beneficiary help.
Phone: 1-800-MEDICARE (1-800-633-4227)
TTY: 1-877-486-2048
BFCC-QIO
For Medicare quality-of-care complaints and concerns when you are not satisfied with the provider response.
Texas State Complaint and Abuse Reporting Resources
Texas Health and Human Services Commission (HHSC) Complaint and Incident Intake
For complaints about care, treatment, rights, and regulated provider concerns.
Phone: 1-800-458-9858
Email: cii.sa@hhs.texas.gov
Fax: 833-709-5735
HHSC Complaint and Incident Intake
Texas Abuse Hotline
For reporting suspected abuse, neglect, or exploitation.
Texas HHS Office of Inspector General (OIG)
For fraud, waste, and abuse involving Texas health and human services programs.
Professional Licensing and Local Safety Resources
Texas Medical Board
For complaints involving physicians and other Texas Medical Board licensees.
Complaint Hotline: 800-201-9353
Texas Medical Board Complaint Information
Texas Board of Nursing
For complaints involving nurses.
Email: complaints@bon.texas.gov
Phone: (512) 305-6838
Fax: (512) 305-6870
Texas Board of Nursing Complaint Information
Local Emergency / Law Enforcement
For immediate danger, threats, assault, theft, or other urgent criminal matters.
Emergency: 911
San Antonio Police Non-Emergency: 210-207-7273
Bexar County Sheriff Non-Emergency: 210-335-6000
Privacy Notice
Living Tree of Life and Amedia Hospice respect the privacy and confidentiality of patient information. Protected health information is used and disclosed only as permitted by applicable law, regulation, and agency policy.
Requests for records, privacy concerns, and questions regarding the use or disclosure of protected health information should be directed to the appropriate agency contact listed on this page.
Use of this page or submission of an inquiry through this page does not automatically create a provider-patient relationship, does not guarantee electronic security beyond normal website operations, and should not be used to submit urgent medical information or emergency communications.
Legal Notice and Disclaimer
This page is provided for general informational purposes only and is not intended as legal advice, medical advice, or a substitute for contacting the appropriate provider, regulator, emergency responder, or licensed professional.
External agencies, phone numbers, email addresses, web addresses, and complaint processes may change over time. Patients and representatives are encouraged to verify outside agency contact information directly before submitting a complaint.
Living Tree of Life and Amedia Hospice are not responsible for the content, availability, response times, or actions of third-party agencies or external websites linked from this page.